Offshore outsourcing is the process of relocating your office jobs to countries with lower labour costs but equal expertise, like the Philippines. This involves setting up a remote staff who will perform some, if not most, of your job functions so you can focus on the core of your business.
Offshore Business Processing is a BPO company providing offshore outsourcing solutions to clients in a range of industries. This includes:
Business Process Outsourcing Definition
Many prospective clients ask us to define outsourcing as many people are confused as to what exactly 'outsourcing' means. What is outsourcing? Business process outsourcing refers to the outsourcing of select office functions to a third party service provider that is typically located outside the company's country of origin. Companies who are looking for opportunities to obtain a greater competitive edge and increase their market reach and profits take advantage of globalization and offshore their back office tasks.
Large multinational companies have long applied strategic human resource management and have appreciated the benefits of offshoring chosen operations to other countries. Companies that outsource large segments of their supply chain to reduce costs include:
- DHL
- Jetstar
- Telstra
- Coca Cola
- Virgin Australia
Offshore Outsourcing Advantages
There is a variety of advantages to offshore outsourcing of specific business tasks and processes. The trend of outsourcing has continued to grow over the past decade with companies from a multitude of industries enjoying the benefits.
Many Australian companies are now looking to outsource due to ever increasing overhead costs. Australian businesses commonly offshoring office staffs from the Philippines and immediately reap the rewards. Offshore outsourcing is a viable way to remain competitive in an increasingly aggressive global environment.
Factors that contribute to the decision to outsource include:
- Cheaper labour costs and improved output
- Lack of industry expertise in certain business tasks
- Availability of highly educated offshore business specialists
- Freedom to concentrate on core business concerns
Outside Business Outsourcing Expertise
The management team at OBP will save you the time recruiting and training personnel to your specifications. Your offshore team will be dedicated to your continued business success and will achieve excellence in productivity levels.
- Excellent work ethics
- Skilled and globally competitive individuals
- University educated professionals
- High degree of proficiency in the English language
Cost Reductions of Up to 80%
Initially, we take the time to fully understand your business, your processes and your goals. Our business analysts will refine your processes to ultimately save you time and money. We will create the perfect system model and flow chart to improve your company operations, customer service efficiency and sales performance. Your costs are reduced almost immediately through the following innovative techniques:
- Reliable optimised sourcing
- Focused operational excellence
- Tailored operating model integration
- Measurable sales and service optimisation
Increase in Productivity
With OBP's business outsourcing solutions, you can expect to see an immediate increase in productivity levels. The excellent work ethics employed by your offshore team guarantees that your expectations are exceeded. Your staff will work nine hours per day, five days per week. Further, we provide an additional standby person to cover anyone on sick leave or holidays when you have five or more staff in your offshore team doing the same job. Also, OBP's staff retention record is among the absolute best in the industry, so you don't need to worry about lost time and productivity. We are at the top of our game. We give our best and always exceed our clients' expectations.
Concentration on Core Business
Partnering with OBP allows you to concentrate on your core interests and the success of your business. As business partners our obligations include:
- Control your day-to-day offshore work operations
- Satisfying your customer service needs with our excellent offshore call center services
- Improvement of customer loyalty with effective telemarketing, technical and chat support
Cater to Changing Customer Demands
We anticipate your changing customer demands and requirements. We provide your management with flexible and scalable services to enable you to deliver the following:
- Adjust to company priorities and changes
- Easily increase or decrease capacity based on current needs and future forecasts
- Support your company acquisitions, consolidations and joint ventures
Types of Business Outsourcing Services
Our extensive range of processes and functions can be applied to various industries therefore OBP provides business process outsourcing services that extend to back and front office services.
Back Office Solutions
- HR and recruitment
- Accounting and bookkeeping
- Mobile and web development
- Design and Graphics
Front Office Solutions
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