"Providing a scalable growth model for companies globally"
What is the OBP Enterprise Hub?
Think of the OBP Enterprise Hub as your regional offshore team supporting your customers and operations globally 24/7. We understand that every business supports its customers in different ways. We will take time to understand how you manage and deliver services to your customers while leveraging an abundant talent eco-system of highly skilled professionals to build your regional hub.
Whether you want a team of account managers retaining / servicing your lower value accounts, doing quotations for your sales team, providing project management, service delivery, billing specialists, gathering customer insights or analyzing data then the OBP Enterprise Hub is the place you can grow a regional presence in Asia or even globally with minimal capex investment.
The trend towards centralized sales, service and delivery?
Offshore enterprise sales and marketing hubs are becoming increasingly common place for firms looking to expand into global markets with the ability of servicing customers from their respective domestic markets or global markets.
As supply chains have grown with increasing globalization and improvements in information technology, many multinational enterprises (MNEs) have sought to locate specific elements of their business support, sales and supply chain within centralized hubs in the SE Asia region. Examples of this include major brands such as LinkedIn, Telstra, Agoda who are already adopting this model with much success across the region.
With increased cash flow and revenue growth, international companies from mid-caps through to large multinational corporations will continue to look at markets in Asia as a highly advantageous location for establishing or expanding their global business operations.
What are the advantages to your business?
Lower cost of entry
It is costly and timely to set up an overseas entity, recruit staff, secure leases, procure equipment and deal with regulatory requirements/ permits. OBP has been operating for nearly a decade. We take this headache away from you so you can begin building your team and focus on driving efficiencies to your business operations asap.
Speed to market
Business to business customers are increasingly expecting to be serviced 24/7 via multiple touch points. You can leverage the OBP Enterprise Hub software to provide 24/7 support or delivery at a competitive price point through phone, live chat, email and social media. This increases your productivity and enables a consistent customer experience.
Access to talent
As we all know finding the right talent can be a challenge for any business. With the high number of graduates and highly skilled English speaking professionals in Manila who have years of experience working for multinational companies you can feel rest assured that the OBP Enterprise Hub will be an extension of your team back home.
What roles does the Enterprise Hub support?
Business Development Specialists
Acquiring and developing new business in the region
Service Delivery and Project Management
Ensuring timely and efficient delivery of your services to your clients across the globe
Account Managers
Managing growth and retention of your existing accounts through phone-based account management
Digital / Social Media Marketing Specialists
Helping you grow your online brand
Solution Specialists
Providing technical or deep domain pre-sales support
Insides Sales Specialists
Supporting your key clients through quoting, administration, proposal building for your busy BDM's
Billing and Account Support
Answering your clients billing / account concerns on simple and complex billing
Credit Management Support
Providing debt collection, payment plans and recoveries
Accounting and Finance Support
Allowing your business to keep track of all your financial transactions
Quality Analysts
Provide quality metric analysis on compliance scores, CSAT/Customer Satisfaction, first call resolution and other quality performance measures
Executive Assistants
Dedicated business support for your senior executives who are on the move!
HR / Recruitment
Take the time out of screening and hiring so your onshore team can focus on final hiring interviews and senior appointments
Let's Talk
Contact us today and learn how our top-notch BPO service can help your business SAVE up to 80%!
Data Privacy Policy
Offshore Business Processing values, and respects the Privacy Rights of our Clients, Client's Customer, Business Partners, Contractors, Personnel, and other identifiable individuals or collectively "Individuals".
We are committed to protecting the privacy and confidentiality of Personal Data through adherence to our Data Privacy Principles and the implementation of reasonable and appropriate security measures to ensure fair, appropriate, and lawful processing.
Background and Scope
Offshore Business Processing as a global service provider goes beyond the borders of the residing countries. The global market requires not only the availability of communication, technology, and information systems but also the integrity and confidentiality of processing information including the Personal Data of Individuals that can be reasonably be determined from the information available.
This Data Privacy Policy sets the principles which emphasize the Offshore Business Processing's standard practices for the processing of Personal Data of Individuals. This Policy applies to all personnel and accredited 3rd party service providers who must act consistently with the principles contained in the policy. Domestic and industry-specific privacy statutory laws and regulations shall take precedence over this policy, to the extent applicable within the confines of conflicts of law principles.
Privacy Notice
This privacy notice describes the privacy practices for www.offshorebusinessprocessing.com. This applies to the Personal Information collected by this website. It will notify the user of the following:
- What personally identifiable information is collected from the user through the website, how it is used, and with whom it may be shared.
- What choices are available to you regarding the use of your data.
- The security measures in place to protect against the misuse of information.
How the user can correct any inaccuracies in the information.
Policy Changes on Websites
Any changes to our Data Privacy Policy and Privacy Notice will be made available on our website. If there are changes to how we treat our users' Personal Information, we will notify them via email or put a notification on our website.
The Personal Information/Data we hold about the users must be accurate and up to date. It is the responsibility of the users to ensure that Offshore Business Processing has up-to-date and accurate Personal Information and an active email address for your website update subscription.
What is Personal Information
Personal Information is any information whether recorded in a material form or not, from which the identity of an individual is apparent or can be reasonably and directly ascertained by the entity holding the information or when put together with other information would directly and certainly identify an individual.
Personal Information we collect on our website is First and Last Name, Email Address, Phone Number, and Company through our "contact us" page.
How and Why Do we Collect It?
Aside from our website, we obtain Personal Information in many ways including interviews, correspondence, by telephone and facsimile, by email, from your website, from media or publications, from social media, from other publicly available sources, from our website cookies, and third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients, and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing or marketing lists at any time by contacting us in writing.
When you visit our website, www.offshorebusinessprocessing.com, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Click here to know more about our Cookies Policy. Additionally, as you browse the Site, we collect information about our web pages that you view, what websites or search terms referred you to the Site and information about how you interact with the Site. We refer to this automatically-collected information as "Device Information".
This website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
Disclosure
Your Personal Information may be disclosed in some circumstances including the following:
- Third parties where you consent to the use or disclosure; and
- Where required or authorized by law.
Retention and Security Measures
Only authorized personnel has access to Personal Data and will be retained and disposed of in accordance with Offshore Business Processing's retention and disposal policies, guidelines, and applicable laws and regulations.
Offshore Business Processing implements appropriate and reasonable Technical, Organizations, and Physical Security Measures throughout the Data Life Cycle of the Personal Data that is collected. This involves preventing or at least reducing the probability of unauthorized/inappropriate access to data, or the unlawful use, disclosure, modification, and deletion to protect its confidentiality, integrity, and availability.
Quality of Personal Data and Access
It is important that Offshore Business Processing holds accurate, complete, and up-to-date Personal Data of identified Individuals. It is the responsibility of the Individuals to ensure that collected Personal Data is accurate, complete, and up-to-date. If the Individuals find that the Personal Data is outdated and inaccurate, they should advise Offshore Business Processing as soon as practicable so an update on records can be done and continued quality services will be provided.
Individuals may access, update and or correct the Personal Data by sending a letter of request subject to the approval of the management. Offshore Business Processing will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Data. To protect your Personal Data, we may require identification from you before releasing the requested information.
Contacting DPO
For questions and/or concerns regarding this Data Privacy Policy, use of your Personal Data, or your rights in relation to the Data Privacy Act of 2012, you may contact the Data Privacy Office in the following contact details:
Data Protection Officer
Email: dpo@offshorebusinessprocessing.com
Contact number: (+632) 7502-6411
All Rights Reserved
